Thank you for shopping with us! We strive to provide you with a seamless shopping experience and want to ensure that you are informed about our shipping process. Please review our shipping policy below for important details about processing and delivery :
- Processing Time
Processing time begins once payment reflects in our account and typically takes 2-3 business days. Please note that business days are Monday through Friday, excluding weekends and public holidays. Once your order is processed, it will be booked with a local courier, and you will receive a confirmation email with tracking information shortly after. - Shipping Methods
We offer the following shipping options for your convenience:
- Courier Delivery: Express delivery via a trusted courier service.
- Bob Box Locker Pickup Point: If available in your area, you may choose to pick up your order from a local Bob Box locker. The availability of a locker will automatically be shown at checkout once you provide your address. For more information about Bob Box Lockers and pickup points, please visit the official Bob Box website.
- Local Pickup: We have left the option open for our Cape Town customers to pick up their orders themselves if they wish to do so. If you wish to pick up your own order simply select “Local Pickup” during checkout. The collection address will be sent via email once your order has been processed and is ready pickup. Please note that the location may vary between our office and warehouse depending on the day and workload. Also, kindly note that all pickups and services are by appointment only, and currently no sales are provided onsite. All sales are strictly through our website, bookings and appointments can be done through email or telephone. This may change in the future as we continue to grow.
- Shipping Costs
Shipping costs are calculated dynamically at checkout based on the total weight of your order. You will be provided with the available shipping options and their associated costs before you complete your purchase. - Order Tracking
Once your order has shipped, you will receive an email with tracking information and a link to track your shipment. Please allow up to 24 hours for the tracking information to update. - Address Accuracy
To ensure timely delivery, please double-check your shipping address at checkout. We do not ship to PO Boxes, and we are not responsible for delays or errors caused by incorrect or incomplete address information. - Shipping Delays
While we aim to ensure timely delivery, shipping delays may occur due to factors beyond our control, such as weather conditions, holidays, or issues with the shipping carrier. If you experience any issues with your shipment, please contact us at sales@wiremetech.co.za, and we will do our best to assist you. - Lost or Damaged Items
In the unlikely event that your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your items promptly. Please reach out to us at sales@wiremetech.co.za for assistance. - Bob Box Locker Terms
- Bob Box lockers only support parcels up to 22 kg. For larger orders, we recommend using the courier delivery option.
- Once your parcel is delivered to a Bob Box locker, you have 48 hours to collect it. If not collected within this timeframe, the parcel may be returned or re-routed.
- The availability of Bob Box lockers will be displayed during checkout, based on your provided address.
- Shipping Restrictions
We only ship within South Africa. Unfortunately, we do not offer international shipping at this time. - Customer Service
For any questions regarding your order or to get further assistance, please contact us via email at sales@wiremetech.co.za. We are happy to help!
Thank you for choosing us! We appreciate your business and look forward to serving you again.
Please note that this policy is subject to change without notice. For the most current shipping information, please check this page regularly. For queries regarding this policy or enquiries related to shipping, please send us an email to info@wiremetech.co.za