Find answers to some of the most common questions below:
1. What types of products do you offer?
We stock a wide range of electronics, computer hardware, mobile devices, smart home appliances, and personal care items. Our catalog is continuously updated to reflect the latest technology and market trends.
2. Do you offer products from major brands?
Yes! We offer reputable brands such as Acer, ASUS, ASRock and MSI for computer components, alongside trusted manufacturers in networking, power solutions, tablets, and mobile accessories.
3. Are all your products brand-new and under warranty?
Yes, every product we sell is brand-new and sealed. All items include a manufacturer warranty, with applicable warranty period displayed on each product page.
4. How can I place an order?
Simply browse the website, add products to your cart, and proceed to checkout. You’ll need to create an account to complete your purchase securely.
5. What payment methods do you accept?
We accept credit/debit cards, Absa Pay, Capitec Pay, Nedbank Direct EFT, Scan to Pay, PayShap, and Instant EFT/bank transfers. For a fast checkout experience it is advisable to use Instant EFT. All payments go through a secure gateway for a safe and secure checkout.
6. Do you offer international shipping?
No. We currently only ship within South Africa. During checkout, shipping fees are calculated dynamically based on your address. Please see our Shipping Policy
7. How can I track my order?
Once your order is shipped, we’ll email you a tracking number. You can track your parcel using the courier’s tracking portal.
8. Do you sell cell phones and tablets?
Absolutely! You’ll find a selection of cell phones, tablets, and accessories under the “Mobile Devices“ section in our main menu.
9. Do you offer UPS systems or power backups for load-shedding?
Yes! We stock reliable UPS units, Mini UPS and Portable Power Stations to keep your essential devices running during blackouts. Contact us for recommendations based on your needs.
10. What is your return policy?
We offer a 30-day return policy. Items must be returned in original sealed condition. Refunds or exchanges are possible within this window—see our full return policy for details.
11. Are your prices VAT-inclusive?
Yes. All prices on our website include 15% VAT. An invoice will be provided with every purchase.
12. How do I contact customer service?
You can reach us via email, our website’s contact form, or live chat. Live chat hours are Monday–Friday, 8:30 AM to 5:00 PM. We’re closed on weekends.
13. Are all items listed in stock?
We make every effort to only list items that are currently in stock. If an item is out of stock, it will be marked accordingly or will not be displayed. If you desire to purchase an item that is out of stock, please contact us and we will see if we can source it for you.
14. Do you offer warranty repairs or replacements?
Warranty claims are handled according to the manufacturer’s process. If your product is defective within its warranty period, contact us to begin the process.
15. Can I request a product not listed on your site?
Yes! If you need something not listed, send us a request via the contact form or Email. We may be able to source it.
16. How secure is shopping on your site?
Very secure. We use SSL encryption and trusted payment gateways to protect your data during all transactions. You can rest assured that you can shop safely with us, at Wire Me Tech our customers are our primary concern.
17. Can I add accessories to my order after checking out?
If your order hasn’t shipped yet, contact us immediately. We’ll do our best to update your order and combine shipping.
18. Do you run special offers or promotions?
Yes! We frequently run sales on featured products and end-of-line items. Follow us on TikTok, Instagram, and Facebook to stay updated on the latest deals.